Player Protection

We take safer play seriously. As RocketPlay Casino Responsible Gambling we commit to providing clear tools and guidance so customers can control their gambling activity and make informed choices. We promote safe limits, easy self-exclusion, and access to support services. This page explains our core principles, the tools available on your account, how to spot risky behaviour, practical steps to stay in control, and where to get professional help in Australia.

Player protection principles

Account safety and player welfare are priorities. We aim to minimise harm by offering clear rules, easy access to limits and exclusion tools, and transparent information about responsible play. Our approach focuses on prevention, early intervention, and user choice.

Tools to manage gambling activity

Deposit and loss limits

Set daily, weekly or monthly deposit caps via your account settings. Loss limits let you cap net losses over a chosen period. Limits apply immediately after confirmation and can be reduced at any time - increases may require a waiting period.

Time limits and reality checks

Use session timers and reality checks to monitor play. Enable periodic alerts that notify you of session length or time spent. These tools help keep wagering within planned timeframes and reduce impulsive sessions.

Self-exclusion and time-out

Choose temporary time-out from 24 hours up to several months, or opt for full self-exclusion for longer periods. Self-exclusion blocks access to the account and requires contacting support to lift, where applicable under our rules.

Recognising signs of problematic behaviour

Look out for common indicators: chasing losses, increasing stakes, hiding activity, neglecting work or family, and repeated unsuccessful attempts to stop. Changes in mood, sleep or finances can also be warning signs. Early recognition helps prevent harm.

Guidance for staying in control

Practical steps include budgeting for gambling, setting strict deposit and loss limits, taking regular breaks, using reality checks, and avoiding gambling when stressed or under the influence. Treat gambling as entertainment with a fixed cost, not a way to earn money.

Access to professional help and support organisations

If gambling causes distress, contact local services for confidential assistance. In Australia, resources such as Gambling Help Online provide 24/7 support, counselling and self-help tools. We encourage seeking professional advice and using helplines when needed.

Getting further assistance from us

For help with limits, self-exclusion or account concerns, contact our support team through the help centre. We can apply requested limits or exclusions on your account and point you to local support services. Your wellbeing matters; act early if you notice harm.