Privacy, and Data Policy

We are RocketPlay Casino. This Privacy Policy explains how we collect, use and protect personal information when you create an account, deposit funds, place bets or use our services. The page covers the types of data we hold, how that data is used for account operation and transactions, the technical measures we use to protect information, cookie and tracking practices, and the rights you have over your data. Read the sections below for practical details on managing your account data and contacting us about privacy matters.

Types of data collected

Personal data: name, date of birth, email, phone number, address and ID documents where required for verification. Technical data: IP address, device type, browser, operating system and basic location data for security and geolocation checks. Transactional data: deposit and withdrawal records, payment method details, bet history, wins/losses and bonus activity. We may also collect minimal session logs and gameplay metrics to run the service and detect abuse.

How information is used

Account operation: verify identity, process deposits and withdrawals, and maintain your account. Service delivery: enable gameplay, record wagering history and apply bonuses where eligible. Security and compliance: detect fraud, enforce terms, and meet legal obligations such as anti‑money‑laundering checks. Communication: send transactional messages, account alerts and support responses. Aggregated data: produce anonymised analytics to monitor system performance and game popularity.

Data protection and security practices

Encryption and access control: sensitive data is protected in transit and at rest using standard encryption protocols. Access to personal information is restricted to authorised staff and service providers on a need‑to‑know basis. Backups and monitoring: routine backups and system monitoring reduce the risk of data loss. Retention: we keep data only as long as required for legal, regulatory and business purposes, then securely delete or anonymise records.

Cookies and tracking technologies

Essential cookies: required for login, session continuity and cashier functions. Analytics cookies: used to measure site performance and game usage. Marketing cookies: used for promotions and remarketing where consent is given. Manage cookies via your browser settings or the cookie banner where presented. Third‑party tags may run for analytics and advertising; opt‑out options are available through cookie settings.

User rights

Access and correction

Request a copy of personal data stored in your account or update contact and profile information via account settings or by contacting support. We will assist with practical steps to correct obvious errors.

Deletion and restriction

Account closure and deletion requests can be made through account settings or support. Some transactional records must be retained for legal or compliance reasons and will be archived or anonymised when full deletion is not possible.

Objections and portability

You may object to direct‑marketing uses of your data and request portability of personal records where applicable. Use the account tools or contact support to submit these requests.

Data sharing and third parties

We share data with payment providers to process transactions, with verification and fraud‑prevention partners to protect accounts, and with service providers that host or maintain the platform. We disclose information to regulators or law enforcement when required by law. Shared data is limited to what is necessary to provide the service. Aggregated or anonymised data may be shared for analytical purposes; we do not sell personal data.

Updates to this policy

We may update this Privacy Policy to reflect operational or legal changes. Material updates will be posted on the site and, where appropriate, notified through your account. Check this page periodically for the latest terms. For any privacy queries, use the contact options in your account or the help centre.